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| Effective English Communication Skills |
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Communication takes many forms. In a typical work day you may communicate with customers, clients, co-workers (including superiors, subordinates and colleagues), vendors, and city, state and federal representatives. On occasion you're also speaking with the media, members of your association or even competitors. A good command of the language is highly sort after communicational skill in the working world today. It is an essential prerequisite in the business field as globalization is a factor which has crept into every nook and cranny of the world. The world is now a village and communications across seas is no longer impossible. As such the most common language needed for international communications is English.
Date: - T.B.A. - Location: Armada Hotel, Petaling Jaya, Selangor Time: 9.00 am - 5.00 pm
In the working world, the skills of listening, speaking and writing play an important role. It is through this skill that your capabilities of using and manipulating the language are seen. As a skill of writing and speaking seem to be of crucial importance.
HOW DOES IT WORK? It's not enough to have a great product. To maintain your customer base and attract new clientele, you must provide exemplary service. More than just technique, quality service derives from a service-oriented state of mind, a disposition to serve, and a core belief in its essentiality to your mission and a desire to portray a good image of yourself representing the company. It is through the interaction and the use of language discourse that your skills are portrayed. Delivering with the correct verbal and non verbal skills is the cornerstone of great service. This can be interaction over the telephone which just means answering the phone on the first ring, or t being perceived polite and courteous to your callers or interacting face to face. The importance of discourse and turn taking plays an important role here.
COURSE AIMS AND OBJECTIVES The emphasis of the course is on developing the skills of - speaking, and listening, although reading and writing would be dealt with indirectly. It will attempt to activate and enlarge the latent vocabulary in a variety of business-related contexts. This course incorporates spoken discourse with emphasis of language at the workplace. It encompasses the following principles.
OBJECTIVES The training objectives are to:
COURSE OUTLINE
FOR WHOM?
This course is designed for people who feel that a language barrier if not broken may impede their chances for career advancement. It is designed for those who have a low working knowledge of English but being at the interlanguage stage, need further assistance to develop their skills in using the language. It is for those who are aware of their grammatical incompetence and with some guidance can and will improve their skills.
Trainer's Profile
MANJIN KAUR began her teaching career as a primary school teacher. Being an extrovert and verbal person, she enrolled in a local university and graduated from University Science Malaysia with a degree in English Linguistics. She taught for 2 years in a secondary school and then enrolled in a Masters program on a part time basis and further obtained a Masters in TESL (UKM). Her first job as a part time tutor was at La Salle International School of Fashion and UiTM, Shah Alam. She is now teaching not only in colleges but also design courses for corporate companies, one of the examiner for National MUET Paper and an author of numerous books. She has written books ranging from Grammar workbooks which are used in schools for various publishers like Fajar Bakti, Utusan Publications, Sasbadi, Ilmu Bakti and Longmans. She has also written a series of books on poems and short stories for children (Utusan Publications) and authored school textbooks which are currently being used in the national schools throughout the country. Among these are Form 5 English textbook, Year two (SK) English textbook, Year three (SK) English textbook and Year Six English textbook for SJK schools. She has conducted numerous in - house and public training programs. Among the in house programs are Basic English, English for the Workplace, Communication English, English for Hotel Staff and Grammar Made Easy. Among the clientele are Pan Pacific Hotels, Istana Hotels, Ritz Carlton, Vistana Hotel, JW Marriot, Pangkor Laut Resort Sirim, Leisure Holidays, Jernih Insurance, MTD, Rotol, Lee Huat Plastics and Naza Manufacturing. She has also successfully conducted public programs on Business Writing Skills, English For Communicational Purposes, Spoken English Discourse for training companies like NAAM, Regal Solutions, GMT Consultancy, Customer Care Sdn Bhd and Change Management.
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People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, intergroup, intragroup, organizational, or external levels.
This course will enable you to effectively write professional and clear business correspondence in English. This will enable you to perform better at work, to use English effectively in the workplace environment as well as socially and to do your job more easily with confidence. You will learn how to write clear emails and letters, as well as building your grammar and vocabulary. You will also become more fluent and more confident in speaking English, as well as being able to understand more easily. Delegates will learn in theory and practical including pronunciation, writing emails and letters.
Great phone support and service means managing yourself, managing your caller, managing the equipment and managing the process, so as to resolve problems, retain customers, strengthen relationships and leave callers with that "warm happy feeling" of being valued and cared for. This course shows you how important these skills are in people communication.
